NIKE x NOCTA HOT STEP AIR TERRA SNEAKERS

Returns within 14 days are provisioned, starting from the day your order was delivered.

Returned items must comply with our returns policy:

- Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included

- Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you

- Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned

- When trying on footwear, please do not mark the soles or damage the shoe box

- If an item has a FARFETCH security tag or brand tag attached, it must be returned with the tag in its original position

- Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable

- Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled

- Due to the nature of face masks, we will not be able to accept returns unless the item is damaged or faulty when delivered to you

- Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it

- Made-to-order items cannot be returned as they have been created to your specification unless the item arrives damaged or faulty when delivered to you

Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

Customers are liable for any returns made at their own expense, which do not use our standard return service. If returning from a country different from the country in which the order was received, customers must bear the return costs and be liable for the return. This excludes orders in which an incorrect item was received or was damaged, or faulty.

To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your FARFETCH account or restrict future orders if your return behaviour is in breach of our Returns Policy. Read our Terms & Conditions here

Cancelling an order under the Consumer Contracts Regulation

Depending on where you live, you can also choose to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) 2013 Regulations (CCRs). If you would like to cancel your order, you must notify us of your wish to cancel within 14 days from the date your order arrived using one of the methods set out below. Once you notify us, you will be responsible for the cost and arrangement of returning the items to the FARFETCH brand or partner boutique you ordered from.

For more information on cancelling an order under the Consumer Contracts Regulation (CCRs), view our Terms & Conditions

To cancel a contract, you must inform us, preferably:

- By telephone, giving us your name, address and order reference; or

- By completing and returning this cancelation form to the address specified in the form. 

Orders placed on FARFETCH can be delivered every day of the week. Delivery costs will vary depending on the service selected, where your item is coming from and its destination. Express delivery is available for the majority of destinations. Same Day, F90 and Standard delivery are available in selected countries. When you're placing your order, the available delivery options for your destination will be displayed at checkout.

Delivery to PO Boxes, Army Post Office (APO) and Fleet Post Office (FPO) addresses is currently unavailable.

For US domestic orders with shipments above 600 USD UPS and FedEx require a direct signature for delivery.

If you’re placing your order from the locations below and it’s above the following thresholds, we offer free standard delivery.

- United Kingdom: GBP £400 (full price and sale)

- United States: USD $200 (full price and sale)

- China Mainland: CNY ¥2500 (full price and sale)

- Hong Kong SAR, Macau SAR: HKD $3000 (full price and sale)

- Taiwan Region: TWD $10000 (full price and sale)

- CIS countries: USD $430 (full price only)

If you're placing your order from the locations below and it's above the following threshold, we also offer a lower express delivery fee. In checkout, you'll see the lowest delivery price available for the items in your order.

- United States: USD $200

- Australia: AUD $300

- China Mainland: CNY ¥1500

- Hong Kong SAR: HKD $2000

- Japan: JPY ¥28000

- Republic of Korea: KRW ₩280000

- Macau SAR: USD $150

Delivery times

Express delivery for most of Europe and the US: delivered within 2-4 days. Rest of the world: delivered within 3-7 days.

Standard delivery for selected countries: delivered within 2-6 days.

Same Day delivery for selected countries: delivered on the same day for orders placed by 11:00 in the morning.

F90 delivery for selected countries: delivered within 90 minutes from the time an order is placed.

Delivery times are based on the time your package is sent and should only be used as a guide. FARFETCH cannot take responsibility for customs clearance delays or failed payments, though we'll try to minimise any potential delays.

Depending on your location, our orders can be delivered by different couriers like DHL, UPS, FedEx, TNT or DPD.

F90 — store to door in 90 minutes

Our F90 delivery service allows you to shop at FARFETCH and have your order delivered within 90 minutes. Once an F90 order is placed, it’s carefully prepared and hand-delivered by our courier.

F90, Store to Door in 90 minutes is currently offered from selected FARFETCH brands and partner boutiques in Hong Kong SAR, LA, London, Madrid, Milan, New York and Paris. If F90 is available for your location, you'll see it as an option while you shop. This service is available Monday to Friday, between 08:00 and 19:00.

Same Day delivery

Same Day delivery is available in London, Manchester, Paris, Los Angeles, New York, Miami, Milan, Rome, Barcelona, Madrid and Shanghai. Place your order by 11:00 in the morning and your FARFETCH order will be with you by 19:00 that same day, Monday to Friday, excluding public holidays. Orders placed after 11:00 in the morning will be delivered the next business day.

To shop the pieces that are available, select Same Day Delivery To, under the filter shown on the left when you’re shopping. This will filter all the pieces that are available for Same Day delivery.

If Same Day delivery is available for your postcode, this option will also show at checkout after you enter your delivery address. The delivery cost varies from city to city and will be visible at checkout before placing your order.

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